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StanSibande
Viewer II

AMF Payement Frustrations - Need Urgent Assistance

Hello Team,

 

Posting here hoping for assistance.

 

I got my CISSP Approved on 1 July and have been trying to pay my AMF since then. Every time i try to make the payment, i get the below error:

 

StanSibande_0-1752483554499.png

 

 

I got in touch with support, which took ages to respond, and first advised on the whole cache clearing which did not work.

 

I got told IT was Pushing a patch on Wednesday 9 July Last week which would fix that but it did not.  another reply asked for a number so i can pay over the phone, i gave the number last week, follow up emails and all other attempts to reach support since then have been in vain.

 

Looking at how much i need to have this, this has been a very frustrating experience.

 

Sharing in case someone has a solution for the same or if anyone knows any other way i can reach support apart from the member support email.

1 Reply
mariatirado
Community Manager

Hey @StanSibande - I'm sorry to hear about your experience! I can see in our system that a support advisor reached out to you yesterday via email. Hopefully you were able to resolve this 🙂 If not, please make sure to email back the advisor who reached out to you so they can assist you as soon as possible.