Urgent need help regarding a payment issue for the CISSP exam- June 2025

[Asif1926]

Hello,

I urgently need help regarding a payment issue for the CISSP exam.

I tried purchasing the exam through the ISC2 website, but the transaction failed with an error. However, the money is deducted from my bank account and nothing showing in order history on ISC2 site. 

I tried calling the ISC2 support number multiple times, but no one is picking up.

I need to take the exam soon, but I want to ensure that my payment is not lost without a refund or confirmation. What should I do next to escalate this?

Appreciate any advice or direction.

Thanks in advance.

[CBMExamTeam]

@Asif1926 Thank you for reaching out via ISC2 Community.

I'm sorry to learn you are having such difficulty.

I will send you a private message.

[SinanYagcioglu]

i have same problem. Could you help me, please?

[DaV1nc1]

Hi I also had the same issue. Were you able to resolve it? If so what did you do?

[DurgaPrasanna]

@CBMExamTeam I have the same issue, Please assist as I have to book my exam.

[vkvivekkumar921]

I just made the payment and it showed an error but money got debited please help me.

[udinbagja]

I have the same issue.. please helo me..

[alicem]

I have the exact same problem, how is this issue resolved?

What should I now? The bank says that the problem is not related with them.

I appreciate your help please

[CBMExamTeam]

@alicem Thank you for reaching out via ISC2 Community.

I'm sorry to learn you had difficulty with your exam purchase. I have reviewed your records and see you were in touch with our Customer Experience team, who advised you that the payment did not process on this end. You should see the money returned to your credit card within 5 to 10 days.

[alicem]

Thank you for your kind response.
I just wish to know what I can do for the next time not to experience the same issue again.
Since I see that there are also other incumbents with the payment trouble, I believe the problem is not peculiar to me.
Should I use VPN maybe? Any recommendations?