Unable to schedule an exam

[Nabsmat06]

I scheduled an exam last Friday but it was canceled last week for unknown reasons.

I tried to find another slot but I can not see anything once I logged in.

I do not have the option any more to choose a slot.

Is someone experiencing  the same issue?

I filled several forms to complain but still no answer;

[nkeaton]

@Nabsmat06   When you look at the exam on your account, does it give any kind of status?  https://www.isc2.org/Dashboard/Courses-Exams

[Nabsmat06]

I have nothing - except something saying "Looking to use a voucher ...

[CBMExamTeam]

@Nabsmat06 Thank you for reaching out via ISC2 Community. I'm sorry to learn that your exam was cancelled and you are now having difficulty rescheduling your exam. 

I have reviewed your records. Please send an email to the email address below and include a full-screen screenshot of your dashboard.

examadministration@isc2.org  

I will send you a private message.

[nkeaton]

@CBMExamTeam   Thank you.  I was about to ask them if had a screen shot for ISC2.  That is definitely not a status that have seen before.  

[Nabsmat06]

Here is a snapshot @CBMExamTeam @nkeaton 

[nkeaton]

@Nabsmat06   Thank you.  That should give the technical people more to work with.  I hope that they make it right for you.  Were you able to find an E-mail with the voucher number in it?  If so, you may be able to schedule with it still if not marked as used.  We have been able to use our exam vouchers (used to be E-mail but are not since the system change).  

[Nabsmat06]

No I did not receive any emails with voucher details

[nkeaton]

@Nabsmat06 I know are automated now (had a few issues with that with ones purchased for our folks initially). Before this change they were sent by E-mail. I hate just asking you questions but hoping helps the technical people solve this for you. Did you buy directly from ISC2, or was it bundled with some non-ISC2 training? If it is the former, I can look for clues in my work E-mail when get near the office for search clues. I definitely want your issue fixed because know has to be extremely frustrating. If I had had these issues, I might have never pursued my other ISC2 certifications. .

[Nabsmat06]

I bought it directly from ISC2 - it was a 998 USD package where you have a second chance to pass the exam if you fail the first time.