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lightWinter
Newcomer I

Unable to register for CC exam when clicking submit due to error

Hi, I am trying to register for my free CC exam but upon clicking submit, I receive this error:

lightWinter_0-1744824013364.png


It says:
"

Error
Something went wrong please contact your administrator.Update failed. First exception on row 0; first error: MISSING_ARGUMENT, Id not specified in an update call: []

"

How should I proceed? My CC training expires tomorrow, and I do not know if the free exam also expires with it?

25 Replies
nkeaton
Advocate II

This should be at the top of your screen at isc2.org.  

ISC2.org Account Access

Some users may be unable to log in or complete transactions on isc2.org. We apologize for any inconvenience as we work to resolve this issue.

 

There is more information on the outage elsewhere.  I am surprised that they did not put that at the top of the screen still.  According to the message that is there, it sounds like your transaction might have to wait just a little longer.  

Spirnia
Contributor III

Try again now!

 

I was able to get into my member area now.

lightWinter
Newcomer I

Thanks yeah, I don't think that message was there before.
Submit error still appears though, will try again throughout tomorrow and update here if it works
Redeye333
Viewer

I'm having the exact same issues. I tried yesterday and today and still getting the error (and tried different browsers). I emailed the test support mailer asking for help. No reply yet.

alchemist
Viewer

facing same error since today morning. dont know when this will be fixed

mariatirado
Community Manager

Hello, we’re aware of this type of issue impacting many of our customers. Our team is hard at work resolving the issue and we ask that you wait 24 hours before trying your transaction again. We apologize for the inconvenience and appreciate your patience

Divyansh
Newcomer I

I am also facing the same issue. Please someone can let me know how much time it will take to resolve this issue

Manaswini_mishr
Newcomer I

Hey im unable to register ccsp exam , I have purchased peace of mind voucher in April and also received it over the email but under my exam and certification section im unable to see that and don't see any option to book exam , please help as no mails or query is responded yet from support group . Because of isc2 inconvenience I don't want to loose my money . Please help
nkeaton
Advocate II

@Manaswini_mishr It was really bad timing with Peace of Mind deadlines. I only hope that they make it right for all of you. I always tell our folks to schedule early but never remember an outage like this other than when their North American phone lines were impacted. A reason was never given for that, but people could do things online. I used CSA (Cloud Security Alliance) materials which are no cost for my CCSP (I did their CCSK after it). They helped ISC2 develop their CCSP. Best wishes on your exam. I also used no cost materials from NIST which are older but still relevant. I recently reread NIST SP 800-125 for a review on virtualization for an exam that am studying for.