Trying to reach Exam Administration? Read this first

[mariatirado]

Our Exam Administration and Customer Support teams are busy working on your support requests following a recent process revision. Please allow up to 10 business days for a response.  

Thank you for your patience.

[mariatirado]

In case you missed it, the exam registration/purchase process has changed. Please check out Insights (link) to read about how to purchase your ISC2 exam and then schedule your exam appointment. If you're encountering errors or need assistance with the process, please send your information to our Exam Administration team at examadministration@isc2.org.  

Please be aware, however, that they are responding to cases in the order they are received, and a response can take up to 10 business days at this time. We apologize for any impact this may have and appreciate your patience with us. 

@trbryant43978 @Chance @WojciechP @rsansf @viir2al 

[viir2al]

@mariatiradoThank you for the insight. I have already tried the suggested steps in the link, but I’m still unable to view any order history or access the exam registration. My main concern is that the exam is only 15 days away, and I’m feeling quite anxious about potentially missing the opportunity to register while waiting for a response from support. I would appreciate any assurance that I won’t lose my chance to take the exam if this issue isn’t resolved in time.

[WojciechP]

Hello, I've seen the new registration process, however there is no mention about obtaining the invoice for the voucher. Could you please provide a process of obtaining an invoice for a specific details?

[trbryant43978]

I have already passed my exam and have paid my dues. Two weeks ago I was able to finally get on the phone with ISC2 support in which they noticed errors with my account. I have not heard back or have seen my account update.

This is becoming increasingly frustrating for me as I have not received my badge or can get any help.

[mariatirado]

@WojciechP - I'd recommend reaching out to membersupport@isc2.org via email, but please keep in mind that the team is currently working on a high volume of queries and will get to them in the other they are received. Thank you so much for your patience!

[WojciechP]

Hello,
I have already reached out to the membersupport, however for about two weeks didn't get a response. Also I tried with chat and phone - no response either. Is it possible that I buy the voucher and then the invoice will be modified to the details that I need?

[WojciechP]

Hello,
from the end of April I try to contact with ISC2 using phone, mail, chat, community, and there is no response, nothing. My university gave me the possibility to do the CISSP and I need to buy a voucher till the end of May. I need a invoice, however what can I do if there is no response from ISC2?

[mariatirado]

Hi @WojciechP - a support agent should be contacting you shortly via email in regards to your case. Thank you for your patience.

[WojciechP]

Hello,
I have indeed received an answer, however only with information that someone else from sales team will contact with me and from that time there is no response...

[alexandertosino]

Hi, 

My exam is fast approaching, and I'm unable to log in to my account. I have clear browser data all the time. Still unable to log in.