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hmiaosys
Newcomer I
‎03-20-2026 07:20 PM
‎03-20-2026 07:20 PM

Payment errored out.

I attempted to purchase a CISSP course, and although the payment shows on my credit card, the transaction failed at the end and the course was not added to my account.

 

Transaction reference: ISC2.ORG +17277850189 US

 

Please investigate this issue and either add the course to my account or process a refund as soon as possible.


I can provide any additional information required, including screenshots, transaction amount, date, and my account email address.

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3 Replies
dcontesti
Community Champion
‎03-21-2026 05:33 PM
‎03-21-2026 05:33 PM

Unfornately, not much we on the Community can do to assist you with this one.

 

Please reach out to Customer Support at Https://isc2.org/contact-us 

 

Also, maybe @mariatirado would be kind enough to forward internally.

 

d

 

 

 

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hmiaosys
Newcomer I
‎03-22-2026 09:02 PM
‎03-22-2026 09:02 PM

thank you for the reply. 
yes I have sent a form last week and had no response. I also tried to call all the numbers on the contact us page, no one picked it up.
could anyone from ISC2 resolve this issue for me please?

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hmiaosys
Newcomer I
‎03-23-2026 09:39 PM
‎03-23-2026 09:39 PM

it's all sorted, the pending transaction didn't go through, and I completed a new order via paypal. thanks all

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