The centre should have your result, but sometime they don’t. If you check here you’ll see you might be waiting for 6-8 weeks:
https://www.isc2.org/exams/after-your-exam
theres probably a lot of extra work to do because of all the CC exams requiring validation as well, and ISC2 has always had a bit of a reputation for taking its own sweet time.
I’d give it another week and then contact member support/customer service:
Sometimes you don’t.
Printer borked at test centre, ISC2 didn’t provide provisional etc, it’s annoyingly inconsistent- and all possible, you will see ISC2 trying to get it’s IT correct all over the place with incorrect announcements, botched voting and various other sins, plus Pearson Vue is a third party and its test centres are to my understanding franchisees.
Give it time, I’m afraid you might be waiting a month or two.
@BROOKPlease reach out to me directly via DM. It sounds like your testing experience was not what we expect from Pearson VUE testing centers and I want to ensure you receive your provisional results, regardless if you passed or not.
I see you've already reached out to Exam Administration for assistance. I'll let them respond to your query.