As a member of the North Shore Emergency Management, I had an opportunity to attend training on psychological first aid (PFA), or disaster psycho-social support (DPS). A useful session, and lots of fun with a lot of really experienced people sharing war stories. (Some of the wars were not that long ago: the Fort McMurray fire from a couple of years back, last year's wildfires here, and this springs floods.)
However, you aren't concerned with how much fun I had. What you might be interested in is that the session was based and structured on the guide and other materials (freely) available from the World Health Organization. While a good deal of the WHO stuff relates to aid workers in disaster areas, most of it is still going to be applicable to PFA/DPS in your own company BC/DR plan. (Your company BCP does cover DPS, doesn't it?)
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