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Highlighted
Community Champion

Re: Passed CISSP Exam on May 1st, No confirmation email received

Did you try as has already been suggested and see if you can progress your endorsement application without the email?

 

https://www.isc2.org/Endorsement

 

If that doesn't work, you will need to persevere with calling and actually speaking to someone in Member Services to get this resolved.

 

Highlighted
Newcomer II

Re: Passed CISSP Exam on May 1st, No confirmation email received

Yes, I tried endorsement application and it keep giving me error.
I tried to call member support number and always go to voicemail.
Himmat
Highlighted
Community Champion

Re: Passed CISSP Exam on May 1st, No confirmation email received

Given that you have two different ID#'s, it is not surprising that the endorsement page is not working.   (ISC)² recorded the fact that you passed the test to the ID# recorded in your PersonVue account.  You now need to login to the (ISC)² account that has that same ID# to complete step 2.  Per your initial comments, you are logging into an  account that with a different ID# that has not passed the exam, so you will never be able to compete endorsement.

 

As stated a few times now on this thread, the only way to solve this is to call member services, talk to a human, and have them merge the two (ISC)² accounts into one.   As @AlecTrevelyan says, reaching a human does require persistence,but it is also the only way to get this solved.  

 

Leaving a voicemail is not an effective strategy at call centers which have a chronic queue.   The problem being that when the phone rings just as soon as they hang up on the prior call, they tend to prioritize answering the phone ahead of checking voice mail.  When they finally do get to your message,  if your number does not work or goes unanswered, they go onto the next voice mail and might never get around to trying  you again.  (ISC)² is not alone in this problem.  It happens at all busy call centers. 

 

This gets more difficult if you are asking them to call internationally -- mostly because you will need to tell them which country code and city code to use and if the city code is required... and the agent needs to understand the sometimes difficult intricacies of international dialing.

 

We could sit around this forum and discuss how  Member Services could better organize (increase staffing, larger queue, chat function, etc.), but none of that is of immediate help to you.  Solving your problem requires you actually talk to a human.  And again, as @AlecTrevelyan says,that can take persistence.

 

 

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Newcomer II

Re: Passed CISSP Exam on May 1st, No confirmation email received

I finally received confirmation. Thank you all for your help.
Himmat
Highlighted
Community Champion

Re: Passed CISSP Exam on May 1st, No confirmation email received

Glad it's finally been sorted for you!

 

Highlighted
Newcomer I

Re: Passed CISSP Exam on May 1st, No confirmation email received

Hi,

 

Did you get your confirmation email result yet?. I passed the ISC2 exam on July 2nd, and the test result paper stated 3-5 business days. However, after I waited for two weeks of waiting for a confirmation email, I called the ISC2 member service and spoke to a lady. The lady told me that it might take 6-8 weeks before I could get a confirmation email. So, since then I am just chilling here, becasue I don't know what else to do.

Highlighted
Newcomer II

Re: Passed CISSP Exam on May 1st, No confirmation email received

Congratulations on passing the exam. That’s the hard part. I got my confirmation email on 48th day. Another 3weeks for endorsement. I finally got email recently on certification. Please start your endorsement application and keep it ready for submission as soon as you gets confirmation email.
Himmat Rathore
Highlighted
Newcomer I

Re: Passed CISSP Exam on May 1st, No confirmation email received

Congratulations Once again. I will do just as you suggested.

 

Thanks

Highlighted
Community Champion

Re: Passed CISSP Exam on May 1st, No confirmation email received

> Himmat (Newcomer II) posted a new reply in Certifications on 07-23-2020 11:13 PM

> Congratulations on passing the exam. That’s the hard part.

There is now a considerable body of evidence to contradict that statement ...

====================== (quote inserted randomly by Pegasus Mailer)
rslade@gmail.com rmslade@outlook.com rslade@computercrime.org
It is honorable to refrain from strife, but every fool is quick
to quarrel. - Proverbs 20:3
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://community.isc2.org/t5/forums/recentpostspage/user-id/1324864413

............
This message may or may not be governed by the terms of
http://www.noticebored.com/html/cisspforumfaq.html#Friday or
https://blogs.securiteam.com/index.php/archives/1468