To be clear - and I think Graham already covered this - The CEO is the Board's employee. I think you mis-understood what the chair said. The board is his boss. Regarding board compensation - there is no compensation. Board members are unpaid volunteers who serve the organization and its members. We do this on our own time. Board work is often done after hours an on weekends and we take time away from our families, often using vacation time to attend board meetings. 

People are tagging me in their comments, but I'm unclear exactly what it is you want. I'm happy to do what I can to elevate focus on member concerns, but I can assure you that management is keenly aware of the issues and are working diligently to resolve them.