@MDCole9761 wrote:
This reminds me of an article I read long ago that has always stuck with me. The point of that article was that IT has historically been the department of “No” and needs to become the department of “Know”.
And to take it even further IT has to become the "Department of inNOvation". We have to look at creative ways to provide what the customer is asking for. Another good skill to have is helpdesk experience. Working a helpdesk is like being an interpreter for foreign languages. 7 people can call you and say my computer is not working. Even though they say the same thing, they each have a different problem.
User 1: No power to the CPU.
User 2 Monitor is turned off.
User 3 Hardware failure and computer is not booting.
User 4. Had a book on the keyboard during boot up causing a stuck key error.
User 5. Computer OS was upgraded and now doesn't know where to find stuff.
User 6. Has a project that is late and needs something else to blame.
User 7. Accidentally deleted the Microsoft Office icon and can't get into email and thus their computer is not working.
The key skill is being able to ask the right questions to be able to figure out the "real" problem so you can craft the appropriate solution. The same with security. If someone comes to you, they have a need. Try to figure out the need and if the current options do not provide a solution, then try to be innovative and craft a new solution.
