Have you reached out to Customer Support? https://isc2.con/contact-us
Being the weekend, you may not get an answer until Monday/Tuesday.
As a suggestion:
- before trying again, I would clear my cache (all cookies as well as cached images and files)
- Also, I would try a different browser
I am copying @mariatirado to see if she could escalate internally for you.
Regards
d
@dcontesti wrote:- before trying again, I would clear my cache (all cookies as well as cached images and files)
- Also, I would try a different browser
Incognito/InPrivate/ mode in one's browser is often an effective way of accomplishing this.