Who to Contact for Support!

[Kaity]

Hello all!

I wanted to share an update with you regarding best contacts for any issues you may be experiencing. If you need help from ISC2 regarding your membership – which is anything from the CPE portal to AMF inquiries, communication preferences or profile changes, etc. – please continue to contact your regional Member Support team. You can reach those folks on weekdays during business hours in their local time zone.

ISC2 North America and Latin America: membersupport@isc2.org or call +1-866-331-ISC2(4722) / +1-727-785-0189

ISC2 EMEA: membersupportemea@isc2.org or call +44 (0)203-960-7800

ISC2 Asia-Pacific: membersupportapac@isc2.org or call +852-2850-6951 / +852-2850-6959 (Hong Kong), +86-10-5873-2896 (China), or +81-3-5322-2837 (Japan)

If you need assistance regarding your exam (accommodations, results, etc.) or your endorsement application, please contact our Exam Administration team. This is a change from 2021! You can reach them at examadministration@isc2.org.

We hope this helps get you the answers and assistance you may need even faster.

[thushara]

how to change my name

[thushara]

my first name is Horathal Pedi durayalage
my last name is Thushara Buddhika Priyantha

[krishnavamsi]

hey this is Krishna from India how do you guys expect anyone from India to contact you if there is any issue 

[g0rb]

Hello, I have a problem with CISSP online self-paced training purchase as it does not appear on ISC2 courses/learning also I received no invoice. I sent two requests to membersupport@isc2.org on June 28th (almost 3 weeks ago btw...) no reply to either of my requests, phone number is not reachable as well. I would appreciate some info, help please.

[Devin-QOSFJ]

i want to change the email acc i use for logging in. 

[cpp0033]

No... lol. I've been trying for weeks. At this point, it seems like no one works there. 

[mariatirado]

@cpp003 - please send me a PM and ill be happy to assist you 🙂

[savita1974]

Hello, I really feel sorry to know that it is very difficult to reach ISC2 in today time.

I paid my fees and facing issue no contact found. Chat window is closed.

And I need support to book my exam. Kindly help.

[mariatirado]

Hello @savita1974 - thank you for flagging this. I see that you currently have a case open with our support team and that they've reached out to you via email today at 8 am ET. Please let us know if you received the email 🙂 Thank you!

[rsansf]

Hi!

I am having some issues contacting support team members through the chat. I opened an issue last week for an invoice-related matter but no answer still. Is there any way to contact the support team? It should be an easy thing to solve.