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Mox
Viewer II

Unable to pay the member fee with card

Hi

I am trying to pay my member fee with a card and I am getting the following error:

 

Single Sign-On Error

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

8 Replies
Newcomer III

Re: Unable to pay the member fee with card

Welcome to the community! This is a common issue we’ve all had! The brilliant @KaityEagle is mega helpful and should be able to assist
Community Manager

Re: Unable to pay the member fee with card

I've sent your info to our support team for help @Mox! They'll reach out directly with an update. 

 

Thanks for tagging me @Rossva Smiley Happy 

Viewer

Re: Unable to pay the member fee with card

Hi @KaityEagle, i have the same problem trying to pay for the first year fee.

 

Could you please help me?

Santiago Barriga
@spidersab
Community Manager

Re: Unable to pay the member fee with card

I have contacted support to get a ticket started for you @spidersab to fix this issue. They'll reach out directly. 

A_M
Viewer III

Re: Unable to pay the member fee with card

Greetings Kaity!

 

Sorry to pile on - I too am having the exact same problem. Just passed the exam and can't pay my fee!

 

If you can help I'd be extremely appreciative Smiley Happy

 

Thank you!

Community Manager

Re: Unable to pay the member fee with card

I'm on it @A_M !

Viewer

Re: Unable to pay the member fee with card

Thanks @KaityEagle for your help.

Santiago Barriga
@spidersab
A_M
Viewer III

Re: Unable to pay the member fee with card

Whatever you did, it worked! I was able to pay - thank you so much!!