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Newcomer I

Unable to pay the member fee with card

Hi

I am trying to pay my member fee with a card and I am getting the following error:

 

Single Sign-On Error

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

8 Replies
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Contributor I

Re: Unable to pay the member fee with card

Welcome to the community! This is a common issue we’ve all had! The brilliant @Kaity is mega helpful and should be able to assist
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Community Manager

Re: Unable to pay the member fee with card

I've sent your info to our support team for help @Mox! They'll reach out directly with an update. 

 

Thanks for tagging me @Rossva 🙂 

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Viewer

Re: Unable to pay the member fee with card

Hi @Kaity, i have the same problem trying to pay for the first year fee.

 

Could you please help me?

Santiago Barriga
@spidersab
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Community Manager

Re: Unable to pay the member fee with card

I have contacted support to get a ticket started for you @spidersab to fix this issue. They'll reach out directly. 

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Viewer III

Re: Unable to pay the member fee with card

Greetings Kaity!

 

Sorry to pile on - I too am having the exact same problem. Just passed the exam and can't pay my fee!

 

If you can help I'd be extremely appreciative Smiley Happy

 

Thank you!

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Community Manager

Re: Unable to pay the member fee with card

I'm on it @A_M !

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Viewer

Re: Unable to pay the member fee with card

Thanks @Kaity for your help.

Santiago Barriga
@spidersab
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Viewer III

Re: Unable to pay the member fee with card

Whatever you did, it worked! I was able to pay - thank you so much!!