Unable to pay first AMF due to SAML error

[gkarthika]

Hello, I have a completed application and trying to pay my AMF but stuck at the SAML error page. Tried different browsers, changed password - is there a solution to this and how can I complete the payment and certification please? Tried calling the support number too but did not get far. 

[Coldspring84]

I have the same problem, and did the same steps but it was not working... I wrote to them yesterday, but I haven't got any answer yet.

[Peridot88]

I also have the same problem with my first AMF payment. I sent an email to membersupportapac@isc2.org on April 2 but I have not received any reply yet. It would be very helpful if this SAML error could be resolved soon.

[AndreaMoore]

@Peridot88 @gkarthika @Coldspring84 

It seems several of you are experiencing the same error. Unfortunately, your community username is separate from your member ID account so we cannot fix based on the information provided here. Please send an email to membersupport@isc2.org that includes: the issue you are experiencing, your Member/Candidate ID #, and your contact information.

I apologize for the inconvenience.

Let me know if I can be of further assistance. 

[checho]

Hello, 

I am trying to pay the AMF and the website is not working. I sent 4 mails to the membersupport@isc2.org and membersupportlatam@isc2.org and I didn't receive an answer. Can you please help me on this?

[Coldspring84]

Dear Andrea,

When I wrote to the support I provided all my details: ID number, primary and secondary email addresses, everything,what troubleshooting steps a took as an end-user, even attached some screenshots... But despite these facts I did not got any answer.

[AndreaMoore]

@Coldspring84 @checho can you please email me your Member ID, full name and email address through this platform? I'll check in with member services for you. 

[gkarthika]

Thank you @AndreaMoore , appreciate your response! I have emailed the group. Stay safe!

[ctoledoc]

Dear Andrea

I am getting this problem too. Do you have an email where I can send you my profile information in order to help me?.

Thank you very much

Carlos 

[AndreaMoore]

@ctoledoc 

For assistance, please contact Member Support Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189

or email: membersupport@isc2.org