Unable to pay AMF

[BrianMulrooney]

When I try to start my AMF process it fails with a pop-up error:

Product could not be added to your cart: URI not found: /isc2-production/carts/XXXXXXXX-ff67-45e8-XXXX-XXXXXXXXXXXX?expand=discountCodes%5B*%5D.discountCode

I tried to contact support using the contact us form, but didn't get any confirmation my support request was received or any way to follow up on it.

Any help?

[kjohnson_cx]

Thank you for sharing the details of the issue you're experiencing with the AMF payment process. We're sorry for the inconvenience. An advisor has been assigned to your case and will be reaching out to you today to assist further. We appreciate your patience and are here to help get this resolved as quickly as possible.

[BrianMulrooney]

Sort of. In any case, I've gotten my AMF paid now.

I didn't change anything on my side, and it worked a day or 2 later. I got a generic helpdesk script (clear your cookies, try another browser....)  response. The new site is still very buggy in this area, and the AMF paid status section of the dashboard doesn't consistently load still.

The lack of input feedback and inability to tracking support cases is a larger problem that would be worth looking in to.

My incident is resolved, but I doubt the underlying problem is resolved - and per above I think there should be some feature requests opened.

Best regards,

Brian

[kjohnson_cx]

Thanks for the update. We're glad to hear your AMF payment has gone through. We appreciate you highlighting the challenges you've encountered. Your feedback regarding the dashboard behavior and support experience is important, and we’ll make sure it’s shared with the appropriate teams for review. Thanks again for taking the time to share your experience.