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Steve22
Viewer II

Unable to contact support

Unable to contact member support.  Sent emails over a week ago, responded to agents questions then nothing. Tried calling the help line last several days on hold over an hour and got "there are no agents available to assist you" then hung up on. Tried asking for the call back option and no response.  And the live chat isn't working at all.  My account is is currently suspended according to the website. I have made payments and have the invoices.  I need assistance.

 

v/r


Steve

3 Replies
SecurityPro
Viewer II

This is crazy. I have an email open from April 23 and still have not received a response after sending four follow-up messages. I am trying to spend $1,200 with ISC2 and cannot get an answer.

mariatirado
Community Manager

Hi @Steve22 - please check your DMs.

mariatirado
Community Manager

@SecurityPro - can you please send me a DM so I can assist you? Thanks!