Just a couple of points to remember:
When you say you haven't completed CPEs this year, do you mean your 3-year cycle is ending / has ended and you haven't registered any CPEs over the final year and don't have the 60 CPEs already registered?
If this is the case, read the CPE handbook for some examples of the activities that qualify and think back over the last 3 years to see if you can remember any appropriate activities you might have completed but didn't register and register them now. Quite often people don't realise activities they have completed will actually qualify for CPEs.
EDIT: just to cover some more of your points...
If you need to speak to ISC2 urgently, always call them - emails still take some time to get a response.
If you are genuinely past the last point where you are considered not to have submitted enough CPEs, then you need to read the certification and membership maintenance policy for the details on what you need to do such as requesting a hardship extension.
Thanks for the email, but this is what I was talking about. My window and grace period have both passed. I was working on them last year, did a few, but then the pandemic hit and disrupted my life and I had other things to worry about. From what I understand, I am supposed to earn these during my window and no later than the grace period.
Ok, from that screenshot it seems you are well past your cycle end date even considering the 90-day grace period.
What is your membership status shown as in the profile section of the member dashboard? Presumably it's suspended rather than active.
Regardless, you need to call member services and discuss it with them. You can find their number in the contact section at the bottom of the site.