Unable to access CC courses

[tinaak]

I am able to see my CC course in my dashboard. When I click into the pre-assessment, I get the message "You do not have access to this knowledge space." The other domains shows as expired. However, I see that my course is available until November 2025. I contacted support and was given canned text about extension qualifications, but my access hasn't yet expired! I haven't received any further responses after letting them know that I should still have access until November! How do I get this escalated? My exam is scheduled for September!

[mariatirado]

Hi @tinaak - thanks for reaching out via Community! Were you able to get in touch with our support team? I can see they emailed you last week. If you have any further questions please make sure you reach out back to the rep that contacted you via email 🙂 

[tinaak]

The last response I received was on 7/27. They said they were passing my request on to the relevant ISC2 team to action and information about when extensions are offered, however no other information. My training does not end until November 15, 2025 so I am not sure why I need to request an extension or why it has already expired.