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zyu
Newcomer I

Transaction declined - tried multiple cards until the online payment option was removed

ISC2 Team,


Understand there is a problem paying maintenance fees online based on the posts in the Member Support.

 

I’ve been trying to pay for my annual maintenance fees for over a month and it is now past due in grace period.

 

I’ve been using the different credit cards and all keep getting credit cards declined. then I got big red warning box indicating that due to multiple declined transaction, my online payment option has been removed.

 

Can you help on this?

 

Thanks,

James

2 Replies
mtheo
(ISC)² Team

Re: Transaction declined - tried multiple cards until the online payment option was removed

Hello @zyu
Sorry to learn of the issue you are experiencing when attempting to pay your AMF. From your account, I see that one of our Advisors emailed you instructions on how you can take steps to resolve this. If you are continuing to struggle with paying your AMF, please respond to the email sent you about 8 hours ago. Thank you.
zyu
Newcomer I

Re: Transaction declined - tried multiple cards until the online payment option was removed

Hi @mtheo,

Thanks for the reply.

I did receive emails with instructions, such as clearing caches, using another bank issued credit cards.

I actually did all those methods mentioned before with no luck, as the result my online payment option was removed due to multiple transaction failure.

Dec-8, I have freshly installed Edge Browser on my Lenovo PC to access the ISC2 website for AMF payment with all visa credit cards issued by different banks, but still can not go through.

I then switched to my Macbook using Safari Browser to access the ISC2 website for AMF payment with my visa credit cards (issued by different banks) again. But still no luck and because of multiple failures again, the online payment option was temporarily removed again.

I have no more credit cards left to try. Is there other online options available, such as Paypal or Apple Pay?

P.S: all those visa credit cards are constantly using for online payment for Amazon, Taobao and etc without any problem.