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Community Champion

The "community" is seriously broken ...

OK, first I tried to sign out and sign in for the "May the Fourth" schtick, and got locked out.

 

So I was trying to use "reply via email," to sort of shotgun broadcast the problem since I couldn't sign on, and "reply via email" stared rejecting every single reply I made.

 

(The shotgun approach actually worked out, since @AlecTrevelyan posted a kludge for the sign in issue.)

 

Now "subscriptions" seems to be broken again.

 

Can't you guys get/keep anything working on this site?


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7 Replies
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Community Champion

Re: The "community" is seriously broken ...

My login to the Community is also not working but the kludge did.

 

@SamanthaO_isc2  @amandavanceISC2 

 

 

Can someone please look into it?

 

With thanks

 

Diana

 

Advocate I

Re: The "community" is seriously broken ...

Using Chrome DevTools I see the following when I deliberately type my password incorrectly when trying to login directly to the community as opposed to using the workaround of logging in to the member portal first and using single sign-on to authenticate to the community - this shows there is connectivity occurring (note the "200 OK" status code for additional confirmation beyond the invalid email or password error message).

 

forum-wrong-password-200-ok.png

 

Now when I enter the correct password I don't see any messages displayed on the web page and it just seems to sit there. However the DevTools show a generic "500 internal server error" status code has been returned - additional details on the error can be seen in the console in the bottom right hand side of the screenshot.

 

forum-right-password-500-error.png

 

Hope this helps with the troubleshooting and resolution!

 

Community Manager

Re: The "community" is seriously broken ...

Thank you for posting about your issues. I am looking into these things to see what could be happening here. When I have more information I will update you all here. 

 

 

 

Samantha O'Connor
(ISC)² Online Community Manager
Community Champion

Re: The "community" is seriously broken ...

To assist in troubleshooting, in my case, I get the login screen.  When I enter my information and press login, nothing happens. In other words, the screen does not seem to react to the prompt to log in.

 

 

Community Champion

Re: The "community" is seriously broken ...

> dcontesti (Community Champion) posted a new reply in Member Support

 

> My login to the Community is also not working but the kludge did.  

 

Hah! I thought you said your Apple stuff worked just fine! :-)


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Community Champion

Re: The "community" is seriously broken ...

> SamanthaO_isc2 (Community Manager) posted a new reply in Member Support on

> Thank you for posting about your issues. I am looking into these things to see
> what could be happening here. When I have more information I will update you all
> here.       

I note that "subscriptions" seems to be working again.

I've had one "message failed" using reply via email this morning.

I wonder if both of these might be tied to some simplistic anti-spam feature, that
only deals with numbers of postings?

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
Hydrogen: A light, colorless, odorless gas which,
given enough time, turns into people.
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://is.gd/RotlWB

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Community Champion

Re: The "community" is seriously broken ...

It did work on Apple.....but stopped last week........Woman Surprised