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Highlighted
Newcomer I

Single Sign-On Error

Can’t view digital certs, get the error below. Seems like something I would have to reach out to ISC about but just wanted to see if anyone else has had, and was able to resolve this error. Thanks

“We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.”

I’ve tried:
Mobile and desktop
All different browsers
Cleared cache
Reset password
15 Replies
Highlighted
Community Champion

Re: Single Sign-On Error

That sounds like something you will need to contact membersupport to get fixed. Do keep in mind that their offices follow banker's hours.

 

I continue to have authentications failures (as earlier reported), but with a different error message.  You might try the workaround I have mentioned.

Highlighted
Moderator

Re: Single Sign-On Error

@bmarburger2010 I'm sorry to hear about the issues you are facing. Please feel free to email me directly and I will have a ticket submitted for you for the SSO error.

 

Best Regards,

Amanda Vance

avance@isc2.org

Highlighted
Viewer II

Re: Single Sign-On Error

Hi Amanda,

I am having the same issue as well. Will you be able to help me?

 

Thank you.

Highlighted
Newcomer I

Re: Single Sign-On Error

Hey,
My problem was that I wasn’t aware there are no digital certificates for associates. Until you’re completely certified ISC2 offers no certificate.

If that’s not your error you can reach out to the admin above. She was a lot of help