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Community Manager

Re: SAML error when trying to pay Maintenance Fee

Sharing your info w/our support team. They'll be in touch!
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Newcomer I

Re: SAML error when trying to pay Maintenance Fee

I am getting the same issue. Could you put in a ticket for me as well?

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Viewer

Re: SAML error when trying to pay Maintenance Fee

Hi, I've had the same issue since the beginning of my certification path. I had to pay my AMF by wire transfer to bypass the problem, but I still can't register CPEs or even access the training platform.

 

Any chance this can be solved once and for all?

Is there anyone actively working on fixing these issues? They all look the same, so something has gone very wrong with the migration mentioned here: https://www.isc2.org/report-issue .

 

Can we have a clear picture of what's happening and what we, as members, can do to help resolve our problems as quickly as possible?

 

Thanks.

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Newcomer I

Re: SAML error when trying to pay Maintenance Fee

Hi I just passed my CISSP exam yesterday and received the email today which asks me to proceed with my endorsement.

I noticed that there is a prompt to make payment on my dashboard to complete the associate status.

I tried to pay the AMF for Associate but encountered the same error. Can this be fixed?

Or is it easier if you can provide me with wire transfer instructions for sending money to US from other countries?
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Community Manager

Re: SAML error when trying to pay Maintenance Fee

Hi @Eclipse and @miannella - I've shared your information with the support team for help this morning. They should be in touch directly with an update. I apologize for this issue. 

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Newcomer I

Re: SAML error when trying to pay Maintenance Fee

Hi @KaityEagle 

 

I was attempting to pay periodically the whole day and noticed that at some point it showed me a screen to login to salesforce and it prompted me to answer a security question. I was filled with hope when I saw that but after filling in the details and clicking next, the same error greeted me :(.

 

I will wait for the support team to contact me then. Hoping for the good news. I just want to give you guys my money! Smiley LOL

Viewer II

Re: SAML error when trying to pay Maintenance Fee

I am having the similar issue, whenever i try to pay the maintenance fee and get redirected to the home page. i emailed the support yesterday but have heard nothing.

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Community Champion

Re: SAML error when trying to pay Maintenance Fee

Emails and voicemails still take a couple of weeks to get a response. If you need to speak to them, call them and keep calling until you speak to someone.

 

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Community Manager

Re: SAML error when trying to pay Maintenance Fee

Hi @Pezacide - I've sent your information to the manager of the support team to get someone working your case today. They'll reach out directly with an update when they have one. 

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Viewer II

Re: SAML error when trying to pay Maintenance Fee

I have the same problem. Could someone help me put a ticket for me too?