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Newcomer III

Portal CPE issues

I've recently encountered an issue with the CPE portal submission.  One entry has appeared as "pending" on the main page, "draft" on the "view transcript page", but is listed on the "active" transcript.  The CPE totals and percentage agree on all pages except that it should be higher on the "active" transcript page since the entry is listed.

 

Is anyone else experiencing this problem?

14 Replies
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Community Champion

Re: Portal CPE issues


@cdc wrote:

I've recently encountered an issue with the CPE portal submission.  


 

Doesn't surprise me as the CPE portal is a real mess.

 

 

One entry has appeared as "pending" on the main page, "draft" on the "view transcript page"...


 

Pending and draft are effectively the same thing so this is probably correct behaviour:

 

pending-cpes.png


...but is listed on the "active" transcript.  The CPE totals and percentage agree on all pages except that it should be higher on the "active" transcript page since the entry is listed.

 

Is anyone else experiencing this problem?


 

I haven't been able to view my active transcript for months I just see this error:

 

active-transcript-error.png

 

So there are clearly issues with the system - and all of their other systems.

 

Highlighted
Newcomer III

Re: Portal CPE issues

AlecTrevelyan,

 

Thanks for the reply.  Had trouble viewing active transcript for a while but it started working again.  Abandoned effort to view training courses because of issues accessing external labs.

 

Understand that "draft" and "pending" are the same.  

 

Confused by it being on active transcript but remaining in draft/pending status.  Pressing "Save and Exit" should add to active, remove draft and pending status, and update all totals/percentages.  

 

Wonder if there is a configuration control and testing process.

 

 

Highlighted
Community Champion

Re: Portal CPE issues


@cdc wrote:

...

...

Wonder if there is a configuration control and testing process.


The phrase "do as I say, not as I do" springs to mind.

 

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Newcomer III

Re: Portal CPE issues

Received error saying to select a domain even though 4 were already selected.

 

Screen Shot 2019-06-21 at 10.13.26.png