Payment Deducted but Exam Not Showing

[FahadX]

I have made the payment for the exam, but it hasn’t been purchased or reflected in my account. It also doesn’t appear under the “Courses and Certifications” section. Please look into this issue and update my account accordingly.

[GHoneysett]

Hello there, sorry for the inconvience here. I can see you have emailed us in too so I have assigned your case to a colleague to deal with you. We'll reply to you very soon

[FahadX]

I received this reply in the live chat from one of your agents:

“Regarding your query about your recent purchase attempt for the CISSP exam, after conferring with our teams, it was discovered that your recent payment went 'uncaptured' — meaning while the funds were temporarily approved by your bank, we have not received the funds and the transaction was unable to be completed.

Please be advised that since the payment was not collected, the funds will be automatically released back to your original payment method within 10 business days, depending on your bank's processing times. If, after this period, the funds have not been returned, we recommend contacting your bank directly for further assistance and investigation.”

[Shannon]

Hi there,

On a related note, I had a similar issue when I'd last made an online purchase for a new phone --- all of my earlier purchases were relatively small amounts, but this one got to a figure. For this reason, the bank felt it best to block the transaction --- for security sake --- so, although I removed my net banking restrictions, the transaction was still blocked...

When I tried contacting the vendor, I was told it was all fine on their side, so I then got in touch with my bank. Their support made some 'verification' call to authenticate the transaction request, & after I confirmed that to them verbally, it was approved...

To sum it up, you might face a similar issue with your bank: although you might have lifted all the restrictions, if they've put on something from their side too, you'll be impacted. Give them a ring to confirm it...