Hi ISC2 Community,
I’d like to share what has been the worst and the most frustrating experience I’ve ever encountered when purchasing an exam from any organization.
After months of preparation for the CISSP exam, I attempted to complete my payment and schedule the exam through my ISC2 account last month. However, the payment failed with the error message “There was an error with your order.”
The payment amount was debited from my account of course, but although it was eventually refunded, I was still unable to complete the transaction. Despite over a month of communication with ISC2 Support, the issue remains unresolved. Weirdly, they were not able to identify and fix the problem even after 1 month of multiple reporting.
Here’s what I’ve already tried to make the payment work:
-Multiple devices (PCs and mobile phones)
-Different payment methods (multiple different credit cards and debit cards, Google Pay)
-Using a VPN connection to the U.S to make the payment from there.
-Even creating a new ISC2 account
None of these attempts succeeded.
Afterwards ISC2 support adviced to wire the payment directly to their bank account. The funds were confirmed by the bank as received four days ago, yet I still have not received confirmation of my exam order. To make matters worse, the support team has stopped responding to my follow-up emails.
At this point, I have sent more than 31 emails over the past month, with no resolution or clear communication from ISC2. This situation has not only wasted significant time but also disrupted my CISSP preparation and momentum, which is extremely discouraging.
Can anyone from the ISC2 community please help escalate this issue or suggest a way to get it addressed urgently?
For reference, I’ve already contacted:
membersupport@isc2.org
examadministration@isc2.org
Thank you for your attention and any assistance you can provide.
Kind regards,
