@Marcin wrote:
Hi team,
I'm aware of all ongoing issue and need to admit that I'm fed up with lack of any response from the support team. My CISSP certification was not updated (2016-2019 cycle) and the CPEs are not reflected properly. Writing emails to support is like throwing into a black hole.
Is there anyone who can assist me with solving up this issue and when I can expect my certification data to be updated. My member ID #108312.
Seriously, going through this is a nightmare.
Regards,
Marcin
Honestly, I don't think there is anything anybody can do and the system is completely out of control. For reference, I am not at any kind of risk for decertification but I've had a CPE (fully documented) pending for almost 2 months now. No movement. It indicates that either they no longer have any way to manage the backend or they are so overwhelmed by the fallout from the AMF changes that literally nothing happens any more on that side of member management. Definitely zero automation in the process.
By now, they could've onboarded an outside callcenter to deal with standard queries and dedicate the experienced resources to resolve the problems.
Sic semper tyrannis.
