cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Gorf
Viewer II

Is there any real way to talk to a real person somehow? I need help with my CPEs because of health

I've sent a couple support requests in and I get nothing back. So, ISC is forcing me to share here. 2 years ago my wife was diagnosed with cancer and it has been something that has basically consumed our lives and consequently I really have very little if anything for my CPE's. Is there anyway I can get some compassion and get waived for my CPE requirements? Lots of organizations obviously don't really care, but I figure it can't hurt to ask. 

2 Replies
AlecTrevelyan
Community Champion

Sorry to hear about your wife's illness - I hope she is on the road to recovery now.

 

Yes, there is a hardship policy:

 

https://www.isc2.org/policies-procedures/member-policies > ISC2 Certification Maintenance Policy > 4.4 Hardship

 

image

 

Please persevere in contacting Member Services:

 

https://www.isc2.org/contact-us

 

mariatirado
Community Manager

Hi @Gorf, thank you for reaching out and sharing your situation. We're truly sorry to hear about the challenges you've been facing, and we understand how overwhelming it must be. Ive contacted our support team on your behalf and you should be hearing from them soon. We appreciate your patience.