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Newcomer I

Invalid ID message

Hi, when I try to pay my AMF through the credit card link, a pink box appears stating "Invalid ID:", also, when I send my card data to pay, another box appears stating: "Declined: 15005 - This transaction cannot be processed", can you help me with this problem?.

7 Replies
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Community Manager

Re: Invalid ID message

Please contact Member Support directly for assistance with your ID # and they can assist you. You can call or email, whichever you prefer

 

https://www.isc2.org/Contact-Us#accordion-ec0be5accd8a4a36a5dbbcd3adb5307b

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Newcomer I

Re: Invalid ID message

Thank you for your reply. I've sent the email to member support, what's the estimated service level to obtain an answer?.

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Newcomer I

Re: Invalid ID message

Hi, last friday january 24th I've sent an email to member support in order to help me with the "Invalid ID message", but until now (January 30th) I haven't get an answer, please, somebody could help me?. My payment date it's January 30th.

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Community Manager

Re: Invalid ID message

@clopez I've sent a message to member support to reach out to you to help. 




(ISC)² Community Manager
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Viewer III

Re: Invalid ID message

Hello,

I get the same message with one more error at page load : "Invalid ID".

Cheers,

Olivier

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Community Manager

Re: Invalid ID message

Hello @omassoni - I've given your information to a colleague in our Member Support team. They'll be in touch directly. 

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Newcomer I

Re: Invalid ID message

Hi Andrea, thank you for your reply, finally today I could made the payment with my credit card, but now, I'm worried because the past January 30th was the deadline to pay my AMF, can you tell me if there would be any problem with that?