ISC2 Customer Service

[andyp]

I cannot reach customer service by email or phone after numerous attempts, and I cannot generate a new password online.  No one answers the phone, returns my VM, or responds to may email.  I owe ISC2 money and want to pay the overdue balance.

Any suggestions???

[Shannon]

@andyp, I trust you've retained the emails you sent them, along with any kind of acknowledgements you may have received --- in case you want to facilitate all this later.

(In case you haven't done so already, make sure the responses aren't ending up in your Spam bin)

@Caridad, could you provide some assistance with this? 

[denbesten]

Another trick.  I don't know where in the world you are, but (ISC)² is in Florida  and they only work 09:00 to 17:00 US-Eastern.  It might help to ensure you are calling during their business hours.  Google "what time is it in Florida?" if you find timezone-math difficult,

[amandavanceISC2]

@andyp  Thank you for your post and I'm sorry to hear you are not able to reach anyone. Please email me directly from your primary email on file and include your member ID number and any questions you have and I will be happy to assist. 

I look forward to hearing from you.

Best Regards,

Amanda Vance

avance@isc2.org

[rstoecker]

I've had the same response issue... emailed them a couple weeks ago about an issue paying my AMFs, emailed again and called.  

[amandavanceISC2]

@rstoecker Please also feel free to reach out to me directly and I will be happy to assist.

Best Regards,

Amanda Vance

avance@isc2.org

[rslade]

> andyp (Viewer) posted a new topic in Member Support on 04-30-2019 04:37 PM

>   I owe ISC2 money and want to pay the overdue balance.
>   Any suggestions???

Mentioning money is a really good tactic in order to get a response 🙂

[Shannon]

---

@rslade wrote:

Mentioning money is a really good tactic in order to get a response 🙂

---

hopefully the response will be fruitful & this won't end up as a 'nice try' 

[andyp]

But it hasn’t worked.

Sent from Mail for Windows 10

[amandavanceISC2]

@andyp Thank you for your response. I believe we already resolved this issue on Wednesday of last week. Are you running into any other issues?

Best Regards,

Amanda Vance