I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

[c1rdan]

I got an email last week saying my CISSP application was now complete (I passed the exam and submitted endorsement  two months ago) and I should go to www.isc2.org/dashboard for "next steps".

So, the problem is, I login with the same account I used to schedule the exam and submit the endorsement, and there is nothing in the Dashboard. I just got the "profile" and "preferences" options, profile saying I'm "non-member", and that's all (Screenshot of my dashboard below)

Any idea of what I should do? I have contacted membersupport@isc2.org immediately but they have not been helpful so far.

Btw, if i go to https://apps.isc2.org/Endorsement/#/Home I can see my endorsement is complete and it's asking me to go to the dashboard also, so the user is definitively the right one.

.

[AlecTrevelyan]

The final step to becoming a member should be paying your AMF.

You can find the link under the "members" drop down list or you can just click on the link below:

https://www.isc2.org/Dashboard/Maintenance-Fee

[c1rdan]

Hi Alec,

    That's what I cannot do, the AMF links looks the same that the dashboard, just a blank website. Other screenshot with your URL below.

[AlecTrevelyan]

In that case you'll need to persevere with trying to contact Support.

I always recommend calling them and keep calling until you speak to someone as voicemails are subject to the same response times as emails which is at least a couple of weeks at the moment.

Or maybe one of the kind employees who help manage and administer the forum can help you?

@amandavanceISC2 

@Jarred_LeFebvre 

@SamanthaO_isc2 

@Kaity

[SamanthaO_isc2]

Hello @c1rdan, 

I am sorry to hear of the issues you are having in your account. I would be happy to look further into this for you. Please either send me a PM or an email to community@isc2.org with your email address and Member ID. 

Thank you, 

[c1rdan]

Sent. I also get a PM from @Kaity saying that an update yesterday should have fixed this, but I'm still having the same issue.

[Kaity]

I have your message and I'm getting a ticket in. Apologies for the issue.

[elijahmat]

Hi Kaity

I am also having exactly the same issue, i have also emailed you hope you can get this resolved for me too. 

Looking forward to hear from you

Regards    

Elijah

[c1rdan]

Did you have any luck with this? I already got like five tickets "solved" about this and I'm still having the same issue...

[elijahmat]

Not yet, no success for me yet, hope it gets fixed soon its almost 3 weeks now for me