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Contributor I

Exam cancellation

Hi,

 

my CCSP exam just got cancelled, was due to take early next month at Holborn, London. I see that site has voluntarily closed which although frustrating I of course understand.

 

however the email reads as if I’d cancelled the exam, understand a generic automated email BUT mentions 100 dollar cancellation fee! I trust this will not be the case and I will get the full refund? Also a little disappointed I wasn’t given the option to reschedule or to take at another testing centre... Holborn is the only one fully closed so surely Pearson vue could have offered to reallocate me to somewhere else?

5 Replies
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Community Champion

Re: Exam cancellation

@AndreaMoore, can you confirm that reschedule fees will be waived?  

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Community Manager

Re: Exam cancellation

@Rossva I'll check with our PearsonVue reps for you. 

 

@denbesten thanks for tagging me so I can try to help.




(ISC)² Community Manager
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Community Manager

Re: Exam cancellation

@Rossva 

 

I found this information on the Pearson Vue website for you. 

https://home.pearsonvue.com/coronavirus-update

 

I clicked on the FAQ button which will take you to this page: https://home.pearsonvue.com/Test-takers/Resources.aspx?ot=collapse156

 

Q.Will I get a refund if my exam is canceled?

A.If your exam payment was processed through Pearson VUE, you will receive a full refund, regardless of cancellation window.

Candidates whose exam payment was processed through their exam sponsor will either receive a refund or an extension as determined by exam sponsor.

 

 

 

 

 

 




(ISC)² Community Manager
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Contributor I

Re: Exam cancellation

Many thanks - sorry i didn't have time earlier to go through their website, was just responding to the email i got sent where it said there will be the $100 cancellation fee - but guess that's just because it was an automated email off the back of a process. I appreciate the confirm.

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Community Manager

Re: Exam cancellation

Understandable. Good luck on your exam whenever it is in the future. 




(ISC)² Community Manager