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Advocate I

Erroneous Member Profile Warning

I see the current member portal maintenance work is going well...

 

The screenshot below is what I currently see when clicking on "my profile" within the member portal.

 

Just to clarify, my AMFs are fully paid up through to 2021, and the CPEs for all of my certifications are up to date.

 

Thankfully, the verification tool still shows the correct information, so I'm assuming this error will go away once the maintenance work is complete so won't contact support yet, but it was quite disconcerting to see this big red warning flash up!

 

erroneous-portal-warning.png

 

26 Replies
Community Champion

Re: Erroneous Member Profile Warning

FWIW, I do not get that message.  I do still the "Maintenance Notice", as expected. Either something was fixed over the past 10 hours or it is an account specific issue.  

 

 

Advocate I

Re: Erroneous Member Profile Warning

Thanks for the feedback @denbesten.

 

I see the maintenance message when I initially login, but if I then click to view my profile or my preferences I see that warning.

 

Just checked and it's still the same.

 

Wouldn't surprise me if it's account specific as I have a few of those issues, but I won't worry about it unless it's still doing it on Monday.

 

Community Champion

Re: Erroneous Member Profile Warning

 

I too had no such issues when I tried accessing my profile and other sections of the site yesterday, so perhaps it is account specific.

 

(Then again, given the amazing site design, we shouldn't be surprised if there are suddenly loads of others experiencing this.)

 

 

Shannon D'Cruz,
CISM, CISSP

www.linkedin.com/in/shannondcruz
Advocate I

Re: Erroneous Member Profile Warning

Thanks @Shannon.

 

I'll confirm on Monday, but it's looking like it's account specific - I'm seeing some other strange issues too now.

 

Advocate I

Re: Erroneous Member Profile Warning


@AlecTrevelyan wrote:

I see the current member portal maintenance work is going well...

 


Unbelievable. Is that how we roll an upgrade out to production?

Community Champion

Re: Erroneous Member Profile Warning

@denbesten and @Shannon each have one cert and are reporting no problems.  @AlecTrevelyan and @dcontesti both have multiple certs and are getting errors.  I wonder if there is a correlation?

Advocate I

Re: Erroneous Member Profile Warning


@denbesten wrote:

@denbesten and @Shannon each have one cert and are reporting no problems.  @AlecTrevelyan and @dcontesti both have multiple certs and are getting errors.  I wonder if there is a relationship?


I have multiple certifications and the site is working like a charm for me Smiley Happy Happy Friday!

Advocate I

Re: Erroneous Member Profile Warning

I just checked my account again and I get the error immediately on the dashboard now - at least the maintenance message is gone!

 

I clicked on the link to complete the reinstatement form, filled it in and sent it off. I also called my local ISC2 number shown on the warning and spoke to someone who said their systems are down and advised I call back on Monday!

 

Who could have guessed this maintenance work was going to turn into another shambles?!

 

Other weird stuff I get:

 

  • I only see 2 of my 4 certifications on the dashboard - I can scroll the window up and down and see these behind the warning
  • On my profile page I see all 4 certifications but they all have the "awarded" date set as December 31st, 9999 - you can see an example of this in the screenshot I posted yesterday

As I mentioned before, the verification tool shows everything correctly, and the CPE portal seems fine, so I'll forget about it until Monday now.

 

Community Champion

Re: Erroneous Member Profile Warning

Ah but did you let one lapse?