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Viewer II

Endorsement Application submission error after passing exam

Hi 

 

I have been unable to submit my endorsement application since I got confirmation of CISSP exam pass on June 22.

 

I keep getting the error:

You must resolve the following error before you can continue:

* You must have passed the certification exam within the last 9 months. Contact ISC2 member services at membersupport@isc2.org for additional information

 

 

I have emailed membersupport multiple times but no response. How do I get my endorsement application submitted?

 

 

4 Replies
Highlighted
Viewer

Re: Endorsement Application submission error after passing exam

For what's it worth...I'm having the exact same issue.

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Community Champion

Re: Endorsement Application submission error after passing exam

If it's been days since receiving the email telling you to go through the endorsement process and you're still seeing this error, it's very likely to do with the email address you registered with Pearson VUE being different to the one you're trying to use on the ISC2 member portal.

 

I have no idea why people think these wouldn't need to match?

 

Regardless of the cause, you'll need member support to resolve your issue. Keep calling them until they answer as emailing or leaving a voicemail takes weeks to get a response. Alternatively, try calling out their tardiness on Twitter.

 

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Re: Endorsement Application submission error after passing exam

I'm having the same issue. I can confirm that the email address used at Pearson is different from the one in my ISC2 account. 

 

What is the solution here?

 

Thank you

 

@amandavanceISC2 

@Caridad 

@SamanthaO_isc2 

Highlighted
(ISC)² Team

Re: Endorsement Application submission error after passing exam

@Andrei_Gogiu If you haven't already, please contact Member Services and one of our Member Support Coordinators will work with you to resolve this issue.

 

http://www.isc2.org/Contact-Us

 

Tony Shiver

Manager, Member Services