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erwindus
Contributor II
‎03-18-2020 06:00 AM
‎03-18-2020 06:00 AM

Delay at Member support?

I've done the quiz for Infosecurity Professional Magazine March/April on 25th  of February. I waited for 5 work days and still no CPEs added to my account. So I tried to manually add them. I couldn't at that time, so I filed for no-(ISC)2 CPEs, according to the instructions, and got the 'be patient for 5-6 working days' end result.

 

Since then, silence. Nothing. The 5-6 working days have passed, but no e-mail from member support, no CPEs added to my account. 

 

I understand there might be an additional delay due to covid-19 circumstances and if that's the case, I apologise for raising this issue here.

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AlecTrevelyan
Community Champion
‎03-18-2020 07:53 AM
‎03-18-2020 07:53 AM

I also didn't get my CPEs for the quiz associated with the current magazine version automatically added, and I waited over two weeks for them before adding them manually using these steps:

 

https://community.isc2.org/t5/Member-Support/CPE-not-getting-credited-automatically/m-p/21405#M4085

 

BTW - there have been delays in getting a response to emails to Member Services for a long long time now...

 

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AndreaMoore
Community Manager
Community Manager
‎03-18-2020 10:27 AM
‎03-18-2020 10:27 AM

@erwindus let me see what I can find out for you. Sorry for any delays. 




ISC2 Community Manager
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erwindus
Contributor II
‎03-22-2020 02:01 PM
‎03-22-2020 02:01 PM

Points were added, thanks for your support

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