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TomasCasas
Newcomer I
‎12-12-2022 12:17 PM
‎12-12-2022 12:17 PM

Dashboard error

I recently passed CC certification.

The next step is pay AMF through "member dashboard"

but when I go to member dashboard I get the following error message:

 

89a28befe6fbdf6855bfe0879d80ce14.png

 

I already sent emails to membersupport@isc2.org but I have no response.

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AlecTrevelyan
Community Champion
‎12-13-2022 11:54 AM
‎12-13-2022 11:54 AM

Try calling them or use the Support Chat function on the member portal:

 

https://www.isc2.org/Contact-Us

 

BTW - I think they sometimes ask you to wait 24 hours before accounts become fully provisioned - don't know if that's the case here, but have seen that being recommended before.

 

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TomasCasas
Newcomer I
‎12-13-2022 09:01 PM
‎12-13-2022 09:01 PM

Thank you for your reply,6 days elapsed at the moment.

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TomasCasas
Newcomer I
‎12-15-2022 11:18 AM
‎12-15-2022 11:18 AM

I was able to solve it. Thanks to @AndreaMoore 

 

When you pass the exam a few days later an email is sent to your inbox. In this mail you have to click on "online application" the text is in bold so I didn't realize it was a link. After that I have to wait for "Endorsement review".

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