I passed my certification beginning of April, sent in the documentation required by the first week of May, let my endorser know about it and they did everything on their side right away. It's been about 6 weeks since that, and the initial email said there would be a response in 4 weeks.
I have sent an email to the member support, tried contacting an admin in the forums via email, and placed a phone call. It's been well over 72 hours and all I want to know is what is the status of my certification since my job relies on me getting that piece of paper even though I already passed.
The support used to be very good. It's only been very bad since the disastrous digital transformation of all ISC2's systems, as well as the confusion around the AMF policy changes / increase, left everyone needing to contact support every 5 mins meaning they are now overwhelmed and take 4 weeks to respond to emails and voicemails.
The endorsement queue is running at around 7 weeks. I did wonder why they changed their notifications to say 4 weeks instead of the 8 they were previously quoting when they were nowhere near being able to meet the 4 week estimate?!