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Newcomer I

Certification and Account Suspended for no reason

I have held a CISSP Certifiation since 2008. I have never been late on payments or fees. I logged into my account today to pay my annual service fee only to be greeted by a banner saying both my certification and account have been suspended. What is this garbage? Another CISSP in my office has the same situation. I tried to call your support numbers only to be greeted why and answering machine. Sort yourselves ISC2. This is piss poor support and action on your part. 

17 Replies
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Community Champion

Re: Certification and Account Suspended for no reason

 


A lot of members expressed discontent about this multiple times, recently in this thread; if you check it out you'll see that (ISC)2 has responded to provide an explanation. However, the final message seems to be:

 

'You'll just have to be patient'

 

(That's how I've interpreted it; see what you conclude)

 

 


I tried to call your support numbers only to be greeted why and answering machine. Sort yourselves ISC2.

 

Assuming they're actually addressing the member support issue, I hope the strategy isn't to equip themselves with more answering machines...  Man Wink

 

 

 

Shannon D'Cruz,
CISM, CISSP

www.linkedin.com/in/shannondcruz
Community Manager

Re: Certification and Account Suspended for no reason

Hello Matthew,

 

Starting January 23, 2019, (ISC)² began notifying members of our new AMF policy and schedule. Members who did not align their accounts with the new policy by June 30 are currently suspended. To reinstate your certification please log in to www.isc2.org and complete the form at www.isc2.org/reinstatement and Member Services will assist you as soon as possible. If you feel your account was suspended in error, please private message me your member ID and email address, and I will ask the team to confirm your account status.

 

Thank you! 

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Community Champion

Re: Certification and Account Suspended for no reason


@KaityEagle wrote:

Hello Matthew,

 

Starting January 23, 2019, (ISC)² began notifying members of our new AMF policy and schedule. Members who did not align their accounts with the new policy by June 30 are currently suspended. To reinstate your certification please log in to www.isc2.org and complete the form at www.isc2.org/reinstatement and Member Services will assist you as soon as possible. If you feel your account was suspended in error, please private message me your member ID and email address, and I will ask the team to confirm your account status.

 

Thank you! 


Matthew @MatthewSimon also note the new info as of July 17 that because of the mess, the $600 reinstatement fee is being waived. See the announcement from @eparedes_214 of the

 
(ISC)² Team   in the post at


An Update on Our New Association Management System 

 

 

Dr. D. Cragin Shelton, CISSP
Dr.Cragin@iCloud.com
https://CraginS.blogspot.com/
My Community Profile
My LinkedIn Profile
href="Not Passing a Cert Exam is Not the Same as Failing" target="new";;https://cragins.blogspot.com/2018/08/pass-rates-for-professional-exams.html
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Community Champion

Re: Certification and Account Suspended for no reason


@MatthewSimon wrote:

I tried to call your support numbers only to be greeted why and answering machine. Sort yourselves ISC2. 


MEMBERSHIP SUPPORT MUST BE REAL PEOPLE ACTUALLY ANSWERING THE PHONE AND NOT HAVING YOUR MESSAGE GO INTO A BLACK HOLE. HOW MANY TIMES DO MEMBERS HAVE TO COMPLAIN? HIRE MORE PEOPLE OR OUTSOURCE.

 

FIX IT @david-shearer WHO SERVES AT THE DISCRETION OF THE BOD.