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Newcomer I

Certificate not received

I earned my CISSP in May 2018 and I did not receive my hard copy certificate. I presume it was lost in the mail. I sent an email to membersupport@isc2.org asking on how to request another certificate package but didn’t get a response. Any help please.
8 Replies
Community Champion

Re: Certificate not received

@Caridad 

 

Would you be able to assist on this one?

 

Regards

 

Diana

 

Moderator

Re: Certificate not received

@ahmed_akl Thank you for reaching out and I’m sorry to hear you haven’t received your certificate or a response. Please email me at avance@isc2.org with your primary email address and member ID number, as well as the full and complete postal address the package should be sent to. If you would like me to add your mobile number to your postal label, please also include that.

Thank you,
Amanda
Newcomer I

Re: Certificate not received

@amandavanceISC2 Thank you for your prompt response. I have just sent you the details requested.

 

Thanks again for your help.

 

Best regards,

Ahmed Akl 

Moderator

Re: Certificate not received

Thank you Diana and Amanda!

Highlighted
Viewer

Re: Certificate not received

This has also happened to me.  I passed my CISSP exam June 4, and still haven't received my certificate.  Emails to ISC2 go unanswered.  Very frustrating since its $700 to take the test, you expect a higher level of service.

Community Champion

Re: Certificate not received


@rbotvinik wrote:

This has also happened to me.  I passed my CISSP exam June 4, and still haven't received my certificate.  Emails to ISC2 go unanswered.  Very frustrating since its $700 to take the test, you expect a higher level of service.


Are you aware that after passing the exam, there are two additional  steps, endorsement and paying the AMF, before the certificate is mailed?

 

Given that you do not have a CISSP badge on your community profile, I suspect that you are stuck in "endorsement".

 

And yes, when facing first-class prices, it is perfectly reasonable to expect first-class service.

Viewer

Re: Certificate not received

I was told my certificate would be mailed within 12 weeks. Now you are
saying I have to pay more to get a hard copy of the certificate? So the
annual maintenance fee is a condition of being certified? This is the
first I'm hearing of my cert being held ransom for payment of
additional fees.
Community Champion

Re: Certificate not received

Passing the test is only the first step in becoming a CISSP.   You also need to demonstrate 5 years of experience, a process they call endorsement.  Based on the information available to me, it does not look like you have completed endorsement and are not yet a CISSP.  Since 12 weeks for mailing does not start until after you have been awarded the CISSP, I recommend first focusing on completing your endorsement (or figuring out why the records are out-of-date).

 

After you have become a CISSP, it is necessary to do a few things to keep the credential.  Namely, you must annually pay the $125 AMF and you must earn ~40 hours of continuing education (see the link for details). 

 

 Here is a humorous look at the steps you need to follow.