Cannot enter cpe credits

[fpmeli0820]

I cannot enter CPE for over two weeks.  this is the error I get  An internal server error has occurred Error ID: 515042304-62239 (119852647).  doesnt anyone know how to get around this?

[AlecTrevelyan]

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@fpmeli0820 wrote:

I cannot enter CPE for over two weeks.  this is the error I get  An internal server error has occurred Error ID: 515042304-62239 (119852647).  doesnt anyone know how to get around this?

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Member Services know how...

You can find their contact details in the "contact" links at the bottom of this site and on the main ISC2 site.

I recommend you call them and keep calling until you speak with someone if you want a fast resolution.

[Kaity]

Hi @fpmeli0820 - please give us a call to help. For HQ, dial 1-866-331-4722 and press 1 for member services. Then you'll want to press 2 for certificate maintenance inquiries. 

We're taking calls from 9am-5pm ET Monday-Friday. If you end up leaving a message, you should receive a call back on the same day. 

[spohu]

Hello,

I reproduce similar error :

"An internal server error has occurred Error ID: 1039870448-30809 (119852647)"

when I want to view CPE status details from my dashboard or I go directly to the link https://cpe.isc2.org/s/

This error happens after I enter CPE credits.

Regards,

[Kaity]

Hello @spohu - I am sharing this information with our team so that they can review and correct. Thank you for letting us know! 

[spohu]

Hello @Kaity,
I have no more error. I can enter new CPE.
Thanks for your help.

[AndreaMoore]

@spohu @fpmeli0820 

The CPE portal issues should be resolved now. We apologize for the inconvenience. Please let us know if you have any further difficulties uploading CPEs by either emailing membersupport@isc2.org or calling +1-866-331-ISC2(4722).