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Mark_K
Newcomer I

Cannot add CPE points

Keep getting an error - An error has occurred. Please contact support.

 

Renamed the PDF proof, changed everything, still the same error. Emailed last week but no response.

 

Any ideas???

 

Thanks

6 Replies
AlecTrevelyan
Community Champion

What options are you selecting?

 

Can you show a screenshot of the error?

Mark_K
Newcomer I

I fill in all the boxes with the red star

 

CPE error.png

AlecTrevelyan
Community Champion

Try minimising the text you've put in the Presenter field - I remember there used to be issues with overly long entries.

Mark_K
Newcomer I

that worked thanks!

maybe they should put max characters for that box?!
AlecTrevelyan
Community Champion

Glad it worked, and that's a good suggestion - I'm pretty sure that's been suggested before but obviously not implemented yet.

 

My strategy is to avoid the CPE portal as much as possible and only try to earn auto-submitted CPEs so I haven't been keeping up to date on its evolution.

 

AndreaMoore
Community Manager

@Mark_K @AlecTrevelyan 

I found out the "presenter field" response must be less than 100 characters. Yes, a note explaining that would help and that has been requested. 




ISC2 Community Manager