cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
katvlad
Viewer II

Cannot access free member courses

Hello,

I cannot access the free member courses under the “Member benefits” > “Professional Development Institute (PDI)”

When I click the Free for members button, I’m redirected towards a page displaying the following message: “Error: Not authorized You are not authorized to view the page you are trying to reach. If you believe you encountered this page in error, and that you should have access to the resource you are trying to access, contact technical support.”

 

Regards,
Vlad

11 Replies
AndreaMoore
Community Manager

@katvlad We apologize for the issue you are having. Please email membersupport@isc2.org with your name and Member ID and the issue you are having with accessing PDI. If you need further assistance, send me a private message here. 

 

Thanks,

Andrea

 

 




ISC2 Community Manager
katvlad
Viewer II

Thank you, it's working now.

 

For others having this exact issue send an e-mail to pdi@isc2.org.

 

Regards,

Vlad

yasirksa1
Viewer

Hi There,

 

I have been getting error: Not Authorized since more than 20 days when I try to access Immersive Courses offered free for members and sent emails to membersupport@isc2.org along with my member ID but no resolution yet. I am disappointed. Can someone help me please.

 

Regards,

 

Yasir

Yared
Viewer II

@AndreaMooreI have faced the same issue while accessing the PDI course.It redirects and displays "Error: Unauthorized"

 

 

Can you please assist me?

 

Thank you

Yared

AndreaMoore
Community Manager

@Yared I have someone looking into this for you. 




ISC2 Community Manager
Yared
Viewer II

Hi Andrea,

 

Thank you for your response.

Looking forward to a swift fix for the stated issue.

 

Best regards,

Yared

kingallison17
Viewer II

I am having the same issue as well now @AndreaMoore @Yared
louisechuasy
Viewer II

Please help I can not access the learning portal for my CC: cybersecurity.
April 19,2023 I still have access but today April 20,2023 I can not access
CarlosLugoMX
Viewer II

Hi,

 

I have the same issue "You are not authorized to view the page you are trying to reach. Contact support."

 

I have already sent an email to membersupport@isc2.org and communicate myself via phone but I haven't had an solution to this issue.

 

Thanks in advance.