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mrbennett10
Newcomer I

Cannot access dashboard

I successfully completed the endorsement process yesterday, and the post now reads "Congratulations! Your application has been approved. Check your dashboard (https://www.isc2.org/dashboard) for next steps."

 

However, When I try I get the following error message and URL - "https://www.isc2.org/error?aspxerrorpath=/Dashboard"

"Error Message 

An exception has occurred

Undefined error code"

 

Please can someone assist? Thank you.

23 Replies
mrbennett10
Newcomer I

I can now get into the dashboard but I can't pay my AMF, it takes my details then just goes back to saying 'pay' with no progress. Please can someone help? I've had problems at every hurdle with this process.

AndreaMoore
Community Manager

Notice: We are experiencing issues with the (ISC)² member dashboard, including AMF payments and the CPE portal. Our phone system in North America is also experiencing disruptions. We apologize for the inconvenience and hope to be back up soon. If you have already submitted a query to Member Support, we will respond via email when an update is available.




ISC2 Community Manager
mrbennett10
Newcomer I

Hi thanks, I have seen this. However this has been going on for at least 3 days, is there an ETA when it will be fixed? Or is there an alternative method to complete the AMF process. Thanks

CyberBeep
Newcomer I

I am also experiencing the same error, when I try to go to the Dashboard.

 

My ISC2 review in still under process though.

 

However, When I try I get the following error message and URL - "https://www.isc2.org/error?aspxerrorpath=/Dashboard"

"Error Message 

An exception has occurred

Miquella
Newcomer I

I think you can get to the Dashboard differently,

 

1. Go to My Profile by clicking on your name (top right)

2. Click on Dashboard 

 

Miquella_0-1663778055313.png

 

I hope this helps 

AndreaMoore
Community Manager

AMF payment, CPE portal and phone services have been restored. We apologize for any inconvenience. Thank you for your patience. 




ISC2 Community Manager
satya
Viewer

Hi As of today, 9/24/2022 12.45pm 

 

I am seeing error page with ISC2 when I try logging in to my.isc2.org website. Can some one please help?

 

ERROR:  Undefined error code

Bharat4ISC
Viewer II

I have successfully completed the endorsement process after clearing my CC exam 2 days before, and the Endorsement thread now reads

 

"Congratulations! Your application has been approved. Check your dashboard (https://www.isc2.org/dashboard) for the next steps."

 

However, When I try I get the following error message and URL - "https://www.isc2.org/error?aspxerrorpath=/Dashboard"

"Error Message 

An exception has occurred

Undefined error code"

 

The hyperlink shows some Reset Password links. I don't know why?

 

 

Please can someone assist? Thank you.

dm1834
Viewer II

Hello,

 

I am unable to access the dashboard. I am getting the following:

 

"Error Message
An exception has occurred

Undefined error code"

 

Could someone help me?

 

Thank you.