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Eran
Viewer

CPEs not getting credited

Hey,

I found out that my CPEs just stopped  getting credited a few months ago.

When i contacted ISC2 support they just said to upload them manually but I am getting an error (for a CPE from a week ago)

 

"This term has expired for the CPE activity dates. Selecting domains for this term will prevent submission of the CPE"

 

Then the support tells me i am on "grace period"  and it has to be done manually but i still can't load any of my CPEs.

 

Support is a dead end.

 

Do you know how I can escalate this to someone who understands reason?

Thanks

 

2 Replies
Budoka
Newcomer III

Re: CPEs not getting credited

I would send a private message to one of the moderators on here. I've found that they respond to issues much faster than trying to go through other channels.

mtheo
(ISC)² Team

Re: CPEs not getting credited

Thank you for alerting us that you are continuing to experience an issue when entering your CPE information. Please be expecting an email very soon from one of our Member Support Coordinators who will be contacting you to schedule a phone call and provide you with guidance.