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ThierryD
Viewer

CISSP welcome kit not received

Hello,

 

I've been certified since 4th february 2020 (it's about 17 weeks from now) and I still waiting my welcome kit...
I know that, with the COVID-19 situation, things should take more time than expected, but I miss my "CISSP pin" (and ID Card also, but this is less than THE mighty pin :D)

 

Is someone can tell me if this delay is normal (according to COVID situation) or if something is going very bad on the post offices?


regards,

Thierry

14 Replies
tonyshiver
Contributor II

Re: CISSP welcome kit not received

@ThierryD I understand you have not yet received your welcome kit.  Please contact Member Services at membersupport@isc2.org and include your Member ID.  One of our Customer Service Coordinators can look into this for you.

For questions or issues related to candidate/member services, please contact: https://www.isc2.org/Contact-Us.
JKWiniger
Community Champion

Re: CISSP welcome kit not received

@tonyshiver  is there an estimated time to receive things? My renewal was on April 30 so how long should I except to wait before checking on things?

 

John-

tonyshiver
Contributor II

Re: CISSP welcome kit not received

@JKWiniger  Kits can take between 4 - 6 weeks in the US and 8 - 12 weeks internationally.

For questions or issues related to candidate/member services, please contact: https://www.isc2.org/Contact-Us.
Zer0kz
Newcomer I

Re: CISSP welcome kit not received

Spoiler
Same here, CISSP holder since Dec'19 and still waiting for my welcome kit.
Member support "sent" my welcome kit three times, never received it)))
Asking for track number with no response.
Got all my ISACA merch in time in 2020 😁
tonyshiver
Contributor II

Re: CISSP welcome kit not received

@Zer0kz I see that our EMEA team has provided you with an update on your welcome kit. If you need further assistance with your membership kit, please send me a direct message.

 

Tony Shiver

Manager, Member Services

For questions or issues related to candidate/member services, please contact: https://www.isc2.org/Contact-Us.
Zer0kz
Newcomer I

Re: CISSP welcome kit not received

I'll wait for tracking ID of my welcome kit prior to give a feedback, it is fourth time EMEA team is sending kit with no delivery
Zer0kz
Newcomer I

Re: CISSP welcome kit not received

Two weeks passed with no reply on tracking number of new welcome pack so far...

mtheo
(ISC)² Team

Re: CISSP welcome kit not received

Thank you for posting your question about your welcome kit. To be sure you receive proper guidance and assistance, please directly contact Member Support via email membersupportemea@isc2.org or via phone +44 (0)203-960-7800, Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT.

Zer0kz
Newcomer I

Re: CISSP welcome kit not received

Hi,
I have written tow emails to emea member support with no reply