Access Denied: Unable to Log In to My Account

[denz201]

I’m currently experiencing an issue when trying to log in to my account. Even though I’m entering the correct credentials, I keep getting an "Access Denied" message. I’ve already submitted my concern by filling out the query request form, but I haven’t received any update yet.

[mariatirado]

Hey @denz201 - I can see that our support team received your inquiry on Monday. Please allow 3-5 business days for the team to get back to you. Thank you for your patience 🙂

[denz201]

Hello @mariatirado,

Thank you for the update and support. I’m glad to confirm that the issue is now resolved on my end. I’m now able to log in.

Appreciate your assistance!

[mariatirado]

Awesome @denz201 !!

[one]

same err again,and not only me. what's the root cause ?

[mariatirado]

Hello @kjohnson_cx - can you please assist @one ?

[kjohnson_cx]

Thank you for reaching out via the ISC2 Community @one 

Thank you for bringing this to our attention, and we apologize for the inconvenience. This issue has been reported and resolved. Please try accessing your account again after clearing your browser cache and cookies, then closing and reopening your browser. If you continue to experience issues, please reach out to our Member Services team at memberservices@isc2.org, and we will be happy to assist you further.

[one]

I would appreicate if u can post the root cause.

otherwise,as one of  the clever  people of  henan（河南） China. this err is lead to the road of  paying AMF..(*￣︶￣)