AMF fee not applying?

[JamesReynolds]

I recently passed the CISSP exam, created my endorsement application for CISSP, was granted associated level membership. 

I contacted support to find out what was wrong and was asked to pay my first AMF and then my status will update, which I did. I then received a receipt for the $50 payment, still no update to my status. 

I then went back to support and was asked to pay another AMF for $50 and then there should be one for $25 which would make up the full $125. Upon trying to pay the second time I get an error saying that I had paid and the dashboard should update in a few minutes. Its been 4 days.... 

I then go back to support again explaining this, they go to IT and their manager and come back asking me to clear my cache, try a different browser. Unfortunately, no luck there either. 

Anybody else got some ideas? 

[AndreaMoore]

@JamesReynolds 

I apologize for the inconvenience. We are aware that members are having issues making online payments. The team is trying to resolve it. I'll post here when I hear that it is fixed. 

[JamesReynolds]

Hi Andrea, 

I was advised to call the support number to pay the remaining fee, which I did. Much and all as I dislike giving my card number over the phone. I received the receipt again, and got the confirmation email about my "welcome package". 

All of this is well and good, but I am still showing as an associate in the member dashboard. Is this all linked?

[AndreaMoore]

I'm sorry. I'm not sure if the two issues are related. I'll forward this internally for you. 

[JamesReynolds]

Thank you Andrea. 

I know this really isn't the main use of the forum but it's the only way I can get an answer.