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Newcomer I

AMF SSO Issues and No Customer Support

I seem to have encountered a common issue in that I'm unable to pay my first AMF and actually become a member due to the SSO errors on the payment system. Which in itself isn't a problem if there was any technical or customer support to assist with this issue.

 

I raised a request on the 12th August and had a reply from Meaghan Daniels on the 15th asking for more information, since then I have not had any reply whatsoever from anyone. I've even contacted Kaity Eagle and Amanda Vance but I'm still getting no response.

 

Can anyone offer a resolution or a way to get a response from ISC2 because I'm out of options now, I want to give them my money but I can't....

8 Replies
Newcomer I

Re: AMF SSO Issues and No Customer Support

Hello,

 

same with me.

Same problem and no responses to solve the problem.

My last mail to different receipients from ISC2 is from 27th of August.....

 

Every kind of help would be appriciated.

 

Kind regards

Andreas

Community Manager

Re: AMF SSO Issues and No Customer Support

Good morning! I can't find a message from you - did you send one here or did you email me directly? 

Newcomer I

Re: AMF SSO Issues and No Customer Support

Hi Kaity, I emailed you directly after reading some previous comments on some other threads posted in the community. Is this something you can look in to for me please?

Community Manager

Re: AMF SSO Issues and No Customer Support

I can't find any email from you. I'm sorry! I've looked up your information from your Community profile, though, and I have put in a ticket to our support team for assistance. Will update you.
Community Manager

Re: AMF SSO Issues and No Customer Support

@andreasscholz I have a ticket in for your account as well. Will update as I have info...

Newcomer I

Re: AMF SSO Issues and No Customer Support

How strange, I had CC'd you in to the email chain with Meaghan. If it helps the original reference given in the subject line was "Contact Us Submission - AMF Payments [ ref:_00D41eoKs._5001KsjlvY:ref ]". I did originally have a response and I sent back some more information then heard nothing back so I imagine there is a ticket already open somewhere.

Community Manager

Re: AMF SSO Issues and No Customer Support

You both should be all set now! Thanks!
Newcomer I

Re: AMF SSO Issues and No Customer Support

Hi Kaity,

 

thanks a lot. The payment was successful.

 

Kind regards

Andreas