Website doesnt work and not able to sign up for CC

[Pkumar72]

I thought it was easy, but then issues began with your application form not working and loading, then I was locked out of my account twice, cannot find any information on how to book exam. Website is very confusing and i am wondering if I will pursue CC or CGRC with having issues just at start. Is this because its free course so its made difficult to get? Not very happy.

[Kaity]

Hi @Pkumar72 - our website is working. Can you advise what sort of issue you are personally encountering? 

[Pkumar72]

Login issue: already reset password going in loop and then candidate form
not working. Terrible user interface

[Kaity]

Thank you for sharing @Pkumar72 - I've added this information to a case we have open for you with our support team. Please give them a few days and they'll be in touch directly with next steps. 

[Pkumar72]

Still no response or support and if i have issues with login, how can I
complete any form. Seems so far I am not the only one awaiting a response
and many others are facing same slow help

[mariatirado]

@Pkumar72, as @Kaity mentioned, our support team has your case, and they will be in touch with you shortly via email. The team has been receiving a high volume of enquiries, and while most challenges have been resolved, our support teams are responding to requests in the order that they are received. Thank you for your patience. 

[Pkumar72]

Thanks as not received anything since Tuesday.

[Pkumar72]

Hello can you help

[mariatirado]

Hi @Pkumar72 - I can see that you had an email exchange with our support team this morning. Please allow some time for them to get to your email. Thanks!

[Pkumar72]

Hello you can consider this now resolved.

After waiting a long time over nearly 11 days, I did actually reach Sheeza in your support team.

She is excellent and an asset to ISC2, very supportive and eased my worries. She has given me some hope that this was a hiccup and hopefully things are going to be smoother and has now set up with all the required info with a lot of detail and too all answered within the same day of my further questions!! I look forward to completing my CC then CISSP and thanks for your support too Maria!